Managed IT · Hong Kong team
IT support for Hong Kong SMEs
An IT department on a monthly fee
Resurrect Studio provides outsourced IT support for Hong Kong SMEs: monthly retainers cover helpdesk, remote and on-site support, Microsoft 365 administration and licensing, enterprise hosting security and daily backups; one-off projects cover migrations, office networks and rescues. We are a Hong Kong studio team — sized to fit, quoted to fit.
What the retainer covers
One monthly fee for day-to-day IT: someone your staff can reach, licenses kept current, backups watched. Scope is sized to your company.
Helpdesk & remote support
Staff open a case on WhatsApp or email; most issues are fixed remotely, with on-site visits when needed.
Microsoft 365 admin & licensing
Licensing and renewals, tenant administration, email migration and Entra ID identity, plus Copilot rollout.
DetailsHosting & security
Global CDN, DDoS defense, SSL and a web application firewall keep sites and systems fast and safe.
DetailsBackup & recovery
Automatic daily backups and written recovery steps — when things break you restore, not rebuild.
Network & office setup
Routers, firewalls, Wi-Fi and VLAN planning; new offices go from cabling to online in one pass.
Devices & users
New-starter onboarding, offboarding access revocation, device setup and patching, plus procurement advice.
Prefer one-off? We take projects
No retainer required. One-off projects are quoted per job and handed over documented, so you know how your system works.
Email migration
Move from legacy mailboxes or Google Workspace to Microsoft 365 — accounts, mail and calendars intact.
Office move network rebuild
Plan the network before the move, rebuild routers, firewalls and Wi-Fi on arrival, open for business next morning.
IT rescue & data recovery
Dead machines, infections, lockouts — we stabilise first, then show you how to prevent the next one.
Server & system upgrades
Upgrade legacy servers and internal systems or move them to the cloud, staged so nothing big-bangs.
Systems integration
Connect ERP, website and internal tools so data stops being retyped between systems.
DetailsWe're not an enterprise NOC — here's why that's fine
Hong Kong has no shortage of big vendors selling 24/7 SLAs at enterprise prices. SMEs need IT they can reach, that speaks their language and knows their business.
Hong Kong team, Cantonese first
Remote or on-site, the same people follow your cases — no re-explaining your setup every time.
Microsoft AI Cloud Partner Program member
Microsoft 365 and Azure licensing, deployment and management in one place — no second vendor needed.
24/7 automated platform monitoring
Hosted sites and systems get automated uptime monitoring and daily backups; human support runs Hong Kong hours. No fake SLAs.
Web, systems and cloud, one team
The team that builds your website, ERP and Azure setup also supports it — no "not my department".
Frequently asked
What does a managed IT support retainer include?
A monthly plan sized to your team: a helpdesk your staff can actually reach on WhatsApp or email, remote fixes for most issues, scheduled on-site visits when hands are needed, Microsoft 365 administration and licensing, oversight of your hosting and security setup, and daily backups with a written recovery plan. We scope everything in one call before quoting.
Do you provide 24/7 support?
No, and we won't pretend to. We are a Hong Kong studio team, not an enterprise NOC. Your hosted services run with 24/7 automated uptime monitoring and urgent issues reach us directly on WhatsApp, but human support runs on Hong Kong hours. For most SMEs that beats paying enterprise-NOC prices for coverage they will never use.
Can you manage our Microsoft 365?
Yes. We are a Microsoft AI Cloud Partner Program member and handle licensing and renewals, tenant setup, email migration, Entra ID identity and access, security baselines and Copilot rollout. See our Azure + Copilot page for the full picture.
Is support remote or on-site?
Most issues are handled remotely without waiting for a site visit. On-site visits cover what genuinely needs hands: office network and Wi-Fi setup, new PCs and printers, server work and office moves.
What about backups and disaster recovery?
Hosted sites get automatic daily backups and 24/7 uptime monitoring as standard. For your Microsoft 365 tenant and office systems we set a backup baseline and write down the recovery steps, so when something breaks you restore instead of rebuilding.
How much does IT support cost?
Retainers are quoted monthly and sized by headcount, devices and how much we manage. One-off projects are quoted per job. No invented price list — book a 15-minute scoping call and you get a written quote.
A 15-minute call gets a written quote
Tell us your headcount, devices and biggest IT headache; we quote a retainer or a project price, in writing.